You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Fall-Planted Bulbs Available For Preorder! Shop Now
announcement close button

Showing articles from Shipping Information tag

How Tall Are GrowJoy Plants When Shipped?

**Question:** How tall are GrowJoy plants when they ship? **Answer:** Our plants all arrive in different sizes, depending on the pot size and variety of plant you purchased. On average though, they ship out around 6-8-inches tall and are trimmed and cleaned before being packed up. Plants that have a trailing habit wi…

How Will I Know A Gift Certificate Is Delivered?

**Question: **I bought a Gift Certificate for someone else. How will I know that they received it? **Answer: **If you buy a Gift Certificate for someone else and provide their e-mail address during checkout, then the best way to know if they received the Gift Certificate or not is to check the Order Confirmation e-ma…

How Often Does GrowJoy Update Inventory?

**Question:** How often is inventory updated? **Answer:** The answer depends on what type of plant you are asking about. We update our inventory at different periods, from Vegetables being updated weekly to Perennials updated twice per year. Should you want to get notices of new availability, we send out 'back in sto…

When Can I Order Plants For 2023?

**Question: **When can I order my plants for 2023? **Answer:** GrowJoy's 2022 season runs through the end of September, after which we will flip our website over in early October to begin taking orders for the 2023 season.

Can I Pick Up My Order at GrowJoy?

**Question: **Can you pick up an order at GrowJoy? **Answer: **Yes, you can pick up your order directly from GrowJoy! Once you place your order, submit a ticket through our [Contact page][1]. Provide your 6-Digit Invoice Number and the date you would like to pick up your order (must be during our normal shipping seas…

What Does Shipping Now Mean?

**Question: **What does the 'Shipping Now' message mean? **Answer: **The 'Shipping Now' message means that individual plant is currently shipping to available states/areas. We always recommend checking your area's weather before deciding to purchase a plant to ensure a healthy and happy gardening experience. If you w…

When Will My Order Ship?

**Question:** When will my plant order ship from GrowJoy? **Answer:** Plants marked 'Shipping Now' will leave our greenhouse within 2-5 business days from the time your order is placed. It takes an additional 1-4 days for the plants to be delivered after they leave our facility. If you would like more shipping inform…

How Should I Contact GrowJoy About My Order?

**Question:** If I have question about my order (before or after delivery), how should I contact GrowJoy? **Answer:** You can contact us via our [Help Desk][1]. Please have your Invoice Number (the 6-digit number you receive at checkout) ready to give us, as that is the quickest way we can look up your information. O…

scroll to top icon