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Showing articles from Order Status tag

How Will I Know A Gift Certificate Is Delivered?

**Question: **I bought a Gift Certificate for someone else. How will I know that they received it? **Answer: **If you buy a Gift Certificate for someone else and provide their e-mail address during checkout, then the best way to know if they received the Gift Certificate or not is to check the Order Confirmation e-ma…

Can I Pick Up My Order at GrowJoy?

**Question: **Can you pick up an order at GrowJoy? **Answer: **Yes, you can pick up your order directly from GrowJoy! Once you place your order, submit a ticket through our [Contact page][1]. Provide your 6-Digit Invoice Number and the date you would like to pick up your order (must be during our normal shipping seas…

What Does Shipping Now Mean?

**Question: **What does the 'Shipping Now' message mean? **Answer: **The 'Shipping Now' message means that individual plant is currently shipping to available states/areas. We always recommend checking your area's weather before deciding to purchase a plant to ensure a healthy and happy gardening experience. If you w…

When Will My Order Ship?

**Question:** When will my plant order ship from GrowJoy? **Answer:** Plants marked 'Shipping Now' will leave our greenhouse within 2-5 business days from the time your order is placed. It takes an additional 1-4 days for the plants to be delivered after they leave our facility. If you would like more shipping inform…

How Should I Contact GrowJoy About My Order?

**Question:** If I have question about my order (before or after delivery), how should I contact GrowJoy? **Answer:** You can contact us via our [Help Desk][1]. Please have your Invoice Number (the 6-digit number you receive at checkout) ready to give us, as that is the quickest way we can look up your information. O…

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